Explain the Six Techniques for Exceeding Customers' Expectations

question 9

Essay

Explain the six techniques for exceeding customers' expectations.

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Definitions:

Heritable

Traits or characteristics that can be passed from parents to their offspring through genes.

Self-efficacy

An individual's belief in their own capability to execute behaviors necessary to produce specific performance attainments.

Fundamental Traits

Core characteristics that are considered foundational in defining an individual's personality, according to certain psychological theories.

Gordon Allport

An American psychologist, one of the founding figures of personality psychology known for his trait theory of personality.