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What variables should be considered when developing a customer service strategy?
Personality
The combination of emotional, attitudinal, and behavioral response patterns of an individual that characterize them over time.
Conform
The act of matching attitudes, beliefs, and behaviors to group norms, expectations, or pressures.
Implicit Influence
The subtle or unconscious impact on an individual's attitudes, beliefs, or actions without their explicit awareness.
Informational Influence
A form of social influence where an individual changes their behavior or belief based on the information or evidence provided by others.
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