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How should you respond if a face-to-face customer refuses to maintain eye contact?
Noisy Environment
A setting or situation characterized by high levels of background sound that can interfere with communication or concentration.
Personality Trait
A characteristic, stable in an individual's personality that dictates how they consistently behave, perceive, and emotionally respond.
Non-Common Effects
Effects of behaviour that are relatively exclusive to that behaviour rather than other behaviours.
Outcome Bias
Belief that the outcomes of a behaviour were intended by the person who chose the behaviour.
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