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When a Customer Is Unhappy with Us for Not Providing

question 1

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When a customer is unhappy with us for not providing them with outstanding customer service, it is helpful to conduct a silent________ to determine who is really responsible for the situation.


Definitions:

Carl Rogers

A pioneering psychologist who founded client-centered therapy, emphasizing the importance of unconditional positive regard and empathy in the therapeutic process.

Personal Growth

The process of improving self-awareness, developing talents, and potential, and enhancing the quality of life.

Ideal Self

A component of personality in Carl Rogers' theory of psychology, representing the person one desires to become, which can be a source of motivation or dissatisfaction.

Actual Self

One’s perception of the self as it is, contrasted with the possible selves one could become.

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