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When a customer is unhappy with us for not providing them with outstanding customer service, it is helpful to conduct a silent________ to determine who is really responsible for the situation.
Carl Rogers
A pioneering psychologist who founded client-centered therapy, emphasizing the importance of unconditional positive regard and empathy in the therapeutic process.
Personal Growth
The process of improving self-awareness, developing talents, and potential, and enhancing the quality of life.
Ideal Self
A component of personality in Carl Rogers' theory of psychology, representing the person one desires to become, which can be a source of motivation or dissatisfaction.
Actual Self
One’s perception of the self as it is, contrasted with the possible selves one could become.
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