The Intangible Nature of a Service Makes It Difficult to Keep

question 29

True/False

The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.

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Definitions:

Organizational Membership

Pertains to the state or condition of being a part of an organization, often involving specific roles, responsibilities, and benefits.

Managerial Ethics

The principles and standards guiding the behavior and decision-making of managers.

Corporate Social Responsibility

A corporate strategy focused on supporting sustainable progress by offering benefits across economic, social, and environmental dimensions to all stakeholders.

Prejudice

A preconceived opinion or bias against an individual or group without just grounds or sufficient knowledge.