Many Cities Have Created Non-Emergency Phone Numbers That Citizens Can $$+$$

question 1

Multiple Choice

Many cities have created non-emergency phone numbers that citizens can call with questions or comments about public services .However, complaints about government services may rise just because complaining is easier .In cities with very low service quality, that relationship may not be as strong because citizens were already making a lot of complaints through other means .On the other hand, citizens often appreciate the non-emergency phone number service, which can improve local government's reputation, and in turn, decrease the number of complaints about government .Other factors, of course, affect the number of complaints besides the non-emergency phone number .For example, news coverage of local government affairs may raise awareness of particular issues and generate additional complaints. A foundation interested in local government affairs developed a logic model and research design to test these hypotheses .The foundation wanted to find out whether the rate of citizen complaints about local government was higher in cities with non-emergency lines, and whether the number of complaints increased after cities adopted non-emergency phone numbers.
$$+$$ Which of the following is a mediator (intervening) variable in this model?

• A)Perceived reputation of government
• B)Media coverage of local government affairs
• C)Service quality
• D)Adopting a non-emergency city phone number

---

Definitions:

Axial Skeleton

The central part of the skeleton, comprising the skull, spine, ribs, and sternum, responsible for supporting and protecting vital organs.

Vertebral Column

The spine or backbone, consisting of a series of vertebrae that encloses and protects the spinal cord.

Rib Cage

The set of bones around the chest that protects the heart, lungs, and other organs within the thorax.

Lordosis

The inward curvature of a portion of the lumbar and cervical vertebral column, which can become exaggerated in certain medical conditions.