Use the Basic Rules and Definitions of Probability A) Personal
B) Theoretical
C) Empirical
D) Model-Based
E) Subjective

question 15

Multiple Choice

Use the basic rules and definitions of probability. .
-Suncast Cable offers high definition (HD) cable TV, Internet and phone services to its
Customers. For those service issues that can be resolved by calling its technical support
Center, Suncast's goal is to have the problem solved within 30 minutes. In order to
Determine how well it is achieving this goal, they monitored calls to its technical support
Center over the last three months. The data compiled is shown in the table below. If
Suncast wished to determine probabilities using these data, what type of probability
Would it be calculating? $$\begin{array} { | l | l | l | l | } \hline \text { Problem Resolved? } & \text { HD cable TV } & \text { Internet } & \text { Phone } \\\hline \text { Yes } & 123 & 350 & 77 \\\hline \text { No } & 115 & 122 & 63 \\\hline\end{array}$$

• A) Personal
• B) Theoretical
• C) Empirical
• D) Model-based
• E) Subjective

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Definitions:

Priming

A psychological phenomenon where exposure to one stimulus influences the response to a subsequent stimulus, without conscious guidance or intention.

John Wayne

An iconic American film actor famous for his roles in Westerns and war movies.

Representativeness Heuristic

The representativeness heuristic is a cognitive bias where individuals judge the probability or frequency of a hypothesis by considering how much the hypothesis resembles available data.

Base-Rate Effect

A cognitive error whereby people judge the likelihood of an event by intuitive examples rather than by statistical evidence.