A Statement Is Made About Correlation

question 157

Multiple Choice

A statement is made about correlation. State whether the correlation is positive or negative and whether the correlation ismost likely due to coincidence, a common underlying cause, or a direct cause.
-In Angela's class, the taller students got lower scores on the test.

• A)Positive correlation; common underlying cause
• B)Negative correlation; coincidence
• C)Negative correlation; common underlying cause
• D)Positive correlation; coincidence

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Definitions:

Internal Customer

The person who depends on the other people in the company to provide the services and products for the external customer.

Mediator

A neutral third party who assists in resolving disputes by facilitating communication between conflicting parties with the goal of reaching an agreement.

Customer Service Ethics

Moral guidelines that govern the behavior and practices of individuals providing services to customers.

Quality Of The Services

The degree to which a service meets the customer's expectations and requirements, often judged on criteria like efficiency, effectiveness, and emotional satisfaction.