Two Factors Determine the Success of Routines

question 1

Multiple Choice

Two factors determine the success of routines. They are:

• A)Team efficiency and effectiveness
• B)Organizational structure and learning
• C)Organizational learning and culture
• D)Operations managers' skills and motivational processes

Describe strategies for managing and minimizing the negative impacts of psychological contract breaches.

Understand the role of anticipatory socialization in setting expectations for organizational life.

Recognize the importance of realistic job previews in managing expectations and reducing turnover.

Describe the process and content of organizational socialization and orientation programs.

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Definitions:

Customer Cost Analysis

An assessment of the costs associated with acquiring and serving a customer, used to evaluate the profitability of customer relationships.

Time-Driven Activity-Based Costing

An accounting method that assigns costs based on the actual time resources are consumed by activities, improving accuracy of cost allocation.

Tech Support Department

A specialized unit within a company that provides technical assistance and support related to computer systems, software, and hardware to customers or employees.

Cost Per Minute

A metric used to calculate the expense incurred for every minute of operation, often in manufacturing or services.