In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 32

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

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Definitions:

-osis

A suffix used in medical terminology to denote a condition, disease, or increase.

-itis

A suffix employed in medical terms to indicate the inflammation of a tissue or organ.

Wheeze

A high-pitched sound produced by air moving through narrowed respiratory airways, often heard in asthmatic conditions.

Cheyne-Stokes

A pattern of breathing characterized by a gradual increase in the depth of breathing followed by a decrease, resulting in temporary stoppages of breathing; often associated with serious illness.