Choosing How to Accommodate Customer Induced Variability in a Service

question 43

True/False

Choosing how to accommodate customer induced variability in a service business is the decision of the front-line service provider.

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Definitions:

Specific Goods

Specific goods are items that are distinctly identified or unique, often characterized by specific attributes, brands, or quality that differentiate them from general goods.

Means-tested

A determination of eligibility for government assistance based on the applicant's financial means or income.

Welfare Program

Governmental provision of economic assistance to individuals in need, aiming to support those facing poverty, providing benefits such as food stamps or healthcare support.

Minimum Income

The least amount of earnings necessary for an individual or family to meet their basic needs for living.