Which of the Following Is a Major Factor That Distinguishes

question 6

Multiple Choice

Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?

• A) The service process and service product can be developed independently.
• B) The service package has the same legal protection available to manufactured goods.
• C) The service package is the major output of the development process.
• D) Manufacturing is far more capital intensive than services.
• E) Capacity decisions are much more critical in manufacturing operations.

Understand how different personality traits, particularly Type A, influence the risk of heart disease and job satisfaction.

Distinguish between different personality traits and their susceptibility to stress and stressors.

Comprehend the concept of stress as a syndrome and differentiate between intrinsic and extrinsic valuation of stress.

Understand the relationship between personality types, particularly Type A and high negative affectivity, with job demands, workaholism, and job dissatisfaction.

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Definitions:

Maximizes Satisfaction

Refers to the act of choosing options that result in the highest level of satisfaction or utility for an individual or group, based on preferences.

Rational

Behaviors and decisions that maximize a person’s chances of achieving his or her goals. See rational behavior.

Unlimited Money Incomes

A hypothetical scenario where individuals or entities have access to an infinite amount of money resources.

Total Utility

The total satisfaction received from consuming a given total quantity of a good or service.