In the Service-System Design Matrix, a Face-To-Face Total Customization Service

question 32

Multiple Choice

In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of the above

---

Definitions:

Genes

Units of heredity made up of DNA that encode the instructions for building and maintaining an organism.

Heredity

The transmission of physical or mental characteristics from one generation to the next through genetics.

Behavior Genetics

The study of how genetic and environmental factors influence individual differences in behavior.

Epigenetic Molecules

Chemical compounds that can modify the activity of genes without altering the DNA sequence, playing a critical role in gene expression and regulation.