Cross-Training Workers Can Help

question 134

Multiple Choice

Cross-training workers can help?

• A) Increase flexibility
• B) Decrease flexibility
• C) Both increase and decrease flexibility
• D) Neither increase nor decrease flexibility

---

Definitions:

Service Company

A business that provides intangible products or services to customers rather than physical goods.

Labor Costs

Labor costs refer to the total expenses related to compensating employees, including wages, benefits, and taxes, incurred by a business.

Staff Turnover

The turnover rate of employees in a company, signifying the speed at which staff members depart and are subsequently replaced by new hires.

Credit Sales

Sales made by a business where the customer is allowed to pay at a later date, as opposed to immediate cash transactions.