The Use of Call Center Agents That Can Be Located

question 70

Multiple Choice

The use of call center agents that can be located essentially anywhere is referred to as the use of a?

• A) Distributed call center
• B) Managed call center
• C) Virtual call center
• D) Passive call center

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Definitions:

Race/ethnicity

Categories that distinguish people in terms of physical characteristics, ancestry, historical affiliations, or shared culture.

Remarry

The act of getting married again following a divorce or the death of one's spouse.

Custodial parent

The parent who is granted the primary right to determine the child's upbringing, including living arrangements and day-to-day care, in the event of a divorce or separation.

Stepparent

A person married to one's parent after a divorce or death of the biological parent, not biologically related to the child.