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A service blueprint shows the interactions between a service provider and the customer as well as activities that do not involve direct contact with the customer.
Fordlandia
A failed industrial town founded in the Brazilian Amazon by American industrialist Henry Ford in the 1920s, intended to secure a source of cultivated rubber for his automobile manufacturing operations.
Eugenics
A discredited and controversial social philosophy advocating the improvement of human genetic traits through selective breeding or genetic manipulation.
Pan-Africanism
A political and social movement that seeks to unify African people, both on the continent and in the diaspora, to work towards their collective interests.
Radio Corporation of America
An American electronics company that was a major player in the development of radio broadcasting in the United States and also had significant developments in television and other electronics.
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