Since Service Operations' Inputs and Outputs Tend to Vary More

question 74

Multiple Choice

Since service operations' inputs and outputs tend to vary more widely than those in the manufacturing industry, which of the following variables can affect customer satisfaction?

• A)Staff
• B)Automatic tasks
• C)Attitudes
• D)Speed and quality of performance
• E)All of the above

---

Definitions:

Temporal Lobe

A region of the cerebral cortex responsible for processing auditory information, as well as being involved in memory and speech.

Frontal Lobe

Part of the cerebral cortex involved in decision making, problem-solving, control of purposeful behaviors, consciousness, and emotions.

Occipital Lobe

The region of the cerebral cortex at the back of the brain, responsible for processing visual information.

Temporal Lobe

A region of the cerebral cortex responsible for processing auditory information and is also involved in memory and speech.