Which of the Following Factors May Reduce Risk and Uncertainty

question 52

Multiple Choice

Which of the following factors may reduce risk and uncertainty when a consumer is looking to select a service?

• A)The intangibility of the service
• B)The consumer's lack of experience in using that service
• C)The level of contact the consumer may have with the organisation during the purchase and consumption phase
• D)The complexity of the service
• E)The importance of the purchase to the consumer

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Definitions:

Intelligence Test

A standardized test designed to measure human intelligence as distinct abilities or as a single general ability.

Current Name

The present or most recent name or designation of an entity, individual, or concept.

Terman Revised

An updated version of a psychological test or intelligence scale originally developed by Lewis Terman, often referring to the Stanford-Binet Intelligence Scales.

David Wechsler

A psychologist known for developing several widely used intelligence scales, including the Wechsler Adult Intelligence Scale (WAIS).