For a High-Contact Service, Which of the Following Is the Least

question 26

Multiple Choice

For a high-contact service, which of the following is the least important in shaping customer perceptions?

• A)Ability of customer service personnel to answer questions
• B)Authority of customer service personnel to rectify problems
• C)Cleanliness of service facility
• D)Corporate websites
• E)Comfortable seating

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Definitions:

Psychology Exam

An assessment designed to test knowledge, understanding, and application of psychological theories and principles.

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The manner in which information is represented and communicated through neural signals within the nervous system.

Neurons Network

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Coded Representations

The process in which ideas, objects, or situations are translated into symbolic forms, such as language or images, allowing for communication and understanding.