For a High-Contact Service, Which of the Following Is the Least

question 26

Multiple Choice

For a high-contact service, which of the following is the least important in shaping customer perceptions?

• A)Ability of customer service personnel to answer questions
• B)Authority of customer service personnel to rectify problems
• C)Cleanliness of service facility
• D)Corporate websites
• E)Comfortable seating

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Definitions:

Gene Expression

The process by which information from a gene is used to synthesize functional gene products such as proteins, leading to the manifestation of the gene's effects.

Eukaryotes

Living beings whose cells are characterized by having a nucleus and additional organelles, all of which are surrounded by membranes.

Proteolytic Processing

The enzymatic breakdown of proteins into smaller polypeptides or amino acids, often for activation or degradation of the protein.

Ubiquitin-Tagged Proteins

Proteins marked for degradation by the cell's proteasome system through the attachment of ubiquitin molecules.