Satisfaction Is an Attitude Judgement Based on the Customer's Experience

question 74

Multiple Choice

Satisfaction is an attitude judgement based on the customer's experience of the service encounter.Which of the following is not a satisfaction judgement?

• A)Positive disconfirmation
• B)Negative disconfirmation
• C)Confirmation
• D)All of the above
• E)None of the above

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Definitions:

Glycerine

A simple polyol compound used in foods, pharmaceuticals, and cosmetics for its moisturizing and solvent properties.

Nitric Acid

A highly corrosive and strong mineral acid with the formula HNO3, commonly used in the production of fertilizers, explosives, and in various nitration processes.

Williamson Ether Synthesis

An organic reaction forming an ether from an organohalide and an alcohol in the presence of a strong base.

Efficient Use

A method or strategy that aims to achieve maximum productivity with minimum wasted effort or expense.