In the Framework for Service Design, 'Increased Perception of Control

question 13

Multiple Choice

In the framework for service design, 'increased perception of control' is provided by which service redesign concept?

• A)Bundled the service
• B)Direct service
• C)Self-service
• D)Pre-service
• E)Physical service

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Definitions:

Enterprise Resource Planning (ERP) Systems

Integrated software platforms that manage a company's core business processes, such as finance, supply chain, operations, reporting, manufacturing, and human resource activities.

Electronic Data Interchange (EDI) Systems

A set of computer systems that allow the electronic transfer of business documents, such as orders and invoices, between organizations.

Just-In-Time (JIT) Inventory Systems

A supply chain management strategy that aims to reduce inventory costs by receiving goods only as they are needed in the production process.

Transportation Management

The planning, execution, and oversight of moving goods and services from origin to destination efficiently and effectively.