The Need for a Customer to Be Present to Receive

question 60

Multiple Choice

The need for a customer to be present to receive a service makes which of the following considerations for distribution important?

• A)Staffing a call centre
• B)Arrangements for shipping products
• C)Convenience of service schedules
• D)Telecommunications technology
• E)Self-service technologies (SSTs)

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Definitions:

Orders by Telephone

The practice of placing orders for goods or services by speaking to a representative over the phone.

Obedience Decreased

A reduction in the likelihood or frequency of individuals complying with authority figures or established rules.

Administer Shocks

This involves delivering electric shocks to an individual or animal in a controlled setting, often used in psychological experiments to study behavior and learning.

Agentic State

A psychological state in which an individual attributes their actions to the orders of an authority figure, thereby relinquishing responsibility.