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Discuss the decisions faced by management when planning and configuring the service delivery process.What role can blueprinting play in this process? How would you differentiate between a flowchart and a blueprint?
Z-score
A Z-score is a statistical measurement describing the number of standard deviations a data point is from the mean of a data set, used in standardizing data and for hypothesis testing.
Theoretical Distribution
A mathematical function that represents the possible values and their associated probabilities of a random variable.
Sampling Distribution
A specific statistic's probability distribution, resulting from a sample taken at random.
Variability
The degree to which scores in a set of data are spread out or differ from each other, indicating the diversity or dispersion within the dataset.
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