All Frontline Employees Should Be Empowered to Deal with Customers

question 40

Essay

All frontline employees should be empowered to deal with customers as they see fit.Discuss why this may not always be the best policy, and provide specific examples.

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Definitions:

Career Adaptability Skills

The set of abilities that enable individuals to navigate changes, make decisions, and manage transitions in their careers.

Economic Constraints

Limitations on actions or choices due to financial resources, often impacting individuals' or organizations' abilities to pursue certain options.

Marginalization

The process through which individuals or groups are sidelined and denied access to important social, economic, or cultural opportunities.

Blustein's View

Refers to the perspective of psychologist David Blustein, who integrates aspects of the psychology of working, career development, and the role of work in people's lives.