People-Processing Services Need Direct Contact with Their Customers and the Best

question 71

Multiple Choice

People-processing services need direct contact with their customers and the best methods of doing this are by:

• A)developing a network of local sites
• B)using electronic channels
• C)using a centralised site
• D)skipping the distribution step
• E)physically shipping the services

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Definitions:

Customer Complaints

Feedback or grievances expressed by customers concerning a company's products or services.

Service Department

A sector of a business or organization dedicated to providing maintenance, repair, and customer support services.

Electronics Company

A business entity that designs, manufactures, and sells electronic equipment, devices, and components.

P Chart

A type of control chart used for monitoring the proportion of nonconforming units in a sample, typically used in manufacturing or quality control processes.