If Queues Are Unavoidable, Managers Should Consider All of the Following

question 42

Multiple Choice

If queues are unavoidable, managers should consider all of the following EXCEPT:

• A)occupy customers during the wait
• B)provide electronic news displays or videos
• C)design queuing to give the impression of constant progress
• D)scheduling staff breaks during peak times
• E)involve customer in part of the service process during the wait

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Definitions:

Toes

The digits of the foot in humans and other animals, involved in locomotion and balance.

Shoes

Footwear designed to protect and comfort the human foot while doing various activities, also serving as an item of decoration or fashion.

Positively Correlated

Refers to a relationship between two variables where they move in the same direction, meaning as one variable increases, the other also increases, and vice versa.

Diet Drug

A medication or supplement intended to help in weight loss by suppressing appetite, increasing metabolism, or preventing fat absorption.