New Employees Need to Learn

question 52

Multiple Choice

New employees need to learn:

• A)the organisation's vision and culture
• B)interpersonal skills such as attentive listening
• C)technical skills such as rules concerning processes
• D)service knowledge to be able to explain service features
• E)all of the above

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Definitions:

Irrational

Describes a decision maker who chooses an option that leaves him or her worse off than choosing another available option.

Rational Decision

A decision-making process that is based on making choices that result in the optimal level of benefit or utility for the individual.

Economic Payoff

The return or financial gain from an investment or decision in the context of economics.

Sunk Costs

Costs that have already been incurred and cannot be recovered or refunded.