The Service Profit Chain, Developed from Analyses of Successful Service

question 6

Multiple Choice

The service profit chain, developed from analyses of successful service organisations, puts ___ values on ____ measures.

• A)soft; hard
• B)quantifiable; consumer
• C)hard; soft
• D)social; financial
• E)customer; company

Comprehend the types of HR reporting and analytics, including their purposes and differences.

Identify the domains of workforce analytics and their applications in HR planning.

Understand the significance and application of HR planning software to enhance workforce management.

Recognize the benefits and functionalities of HR mobile apps in improving HR services.

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Definitions:

Robust Estimator

An estimate method that is not overly sensitive to outliers or violations of assumptions by the underlying data-generating process.

Normality

In statistics, a condition in which a distribution approximates the normal distribution, characterized by a bell-shaped curve.

Consistent

In statistics, a property of an estimator indicating that as the sample size increases, it converges in probability to the true parameter value.

T Distribution

A statistical distribution type that emerges when calculating the average of a population with a normal distribution, under conditions where there are few samples and the population's standard deviation is not known.