Which of the Following Are Reasons Why Frontline Staff Members

question 41

Multiple Choice

Which of the following are reasons why frontline staff members are important to a service firm?

• A)They are often the most important aspect of the service to customers
• B)They deliver the service and significantly determine service quality
• C)They represent the firm to customers
• D)They represent an important source of differentiation
• E)All of the above

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Definitions:

Pure Play Method

A valuation technique that involves comparing the firm of interest to another company that has a single line of business similar to the target company.

Real Option

The right, but not the obligation, to undertake certain business initiatives, such as deferring, abandoning, expanding, staging, or contracting a project at a future date.

Capital Budgeting

The process of analyzing and ranking potential expenditures or investments that are significant in amount, to determine which projects will provide the best return.

Assigned Value

A valuation determined for an asset or liability, often used in accounting to assign costs or values.