Why Does Bitner's Servicescape Model Take into Account Employee Responses

question 40

Multiple Choice

Why does Bitner's servicescape model take into account employee responses?

• A)Bitner incorrectly assumed that employees are affected by their environment
• B)An environment can enhance employees' productivity and service quality
• C)An environment affects employee responses but not customer responses
• D)Customers will be satisfied only if employees are enjoying themselves
• E)Frontline employees are responsible for designing the servicescape

Grasp the significance of nondisclosure in contract rescission.

Identify when a contract is voidable and the options available.

Analyze the impact of mutual and unilateral mistakes on contracts.

Comprehend the concept of duress in the context of contracts.

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Definitions:

Selling Situation

The environment and context in which a sales transaction takes place, including factors like customer needs, competition, and market conditions.

Adaptive Selling

A personalized approach to sales that involves altering sales techniques based on the behavior and needs of individual customers.

Consultative Selling

A sales approach focusing on customer needs and providing solutions, rather than pushing products.

Presentation Format

The method or style in which information is arranged and delivered to an audience, such as slides, posters, or demonstrations.