Which of the Following Is an Example That Illustrates Customers

question 29

Multiple Choice

Which of the following is an example that illustrates customers' internal responses shaping their behaviour in a servicescape?

• A)Visitors to a theme park feel happy and excited, so they stay longer
• B)Visitors to a theme park notice that it is hot, so they feel uncomfortable
• C)Shoppers in a store do not understand the layout, so they feel confused
• D)Employees in a store hate the music, so they feel irritable
• E)Employees in a store feel irritable, so they deliver poor service

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Definitions:

Output

The result or effect of a process, often referring to the signals or data sent by a system to actuate devices or display information.

Coil Symbols

In ladder logic or electrical schematics, coil symbols represent the output of a circuit and are controlled by the preceding contacts.

Internal Control Relay

A virtual relay used within a PLC program to perform logic operations without physical hardware.

Output Field Device

Output field devices are components in a control system that receive signals from a controller to perform actions, such as actuators, valves, or lights, translating control signals into physical operations.