Which of the Following Is NOT an Example of a Hard

question 20

Multiple Choice

Which of the following is NOT an example of a hard standard?

• A)Whether orders were accurate and processed in the timeframe promised
• B)Whether reports were provided as agreed in customer contracts
• C)Whether complaints were resolved within three business days
• D)Whether customer service representatives were helpful
• E)Whether email enquiries were answered within two business days

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Definitions:

Oceanic Crust

The part of Earth's lithosphere that underlies the ocean basins, composed mostly of basaltic rock and thinner than the continental crust.

Island Arcs

Curved chains of volcanic islands that form along subduction zones at the edges of tectonic plates in the ocean.

Continental Rifts

Areas where the Earth's crust is stretching and splitting apart, leading to the formation of new oceanic crust.

Felsic

Refers to igneous rocks that are rich in silica and light in color, including granite and rhyolite.