A Service Culture Requires All of the Following EXCEPT

question 49

Multiple Choice

A service culture requires all of the following EXCEPT:

• A)continuous monitoring of customer satisfaction
• B)reward systems that reflect customer service goals
• C)ambivalence from top management
• D)continuous training
• E)time to develop

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Definitions:

Member Satisfaction

The degree to which the needs, expectations, or goals of members or participants in a group, organization, or program are met or fulfilled.

Team Performance

The level of productivity and quality of work produced by a team, measured against predetermined standards or objectives.

Task Conflict

Occurs when there are disagreements among team members about the content and outcomes of the task being performed, potentially leading to better solutions.

Team Performance

A measure of how well a group of individuals works together to achieve common goals.