Employees Who Interact with Customers Need Which of the Following

question 70

Multiple Choice

Employees who interact with customers need which of the following?

• A)Technical skills
• B)Interpersonal communication skills
• C)Appropriate personalities
• D)Appropriate mannerisms
• E)All of the above

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Definitions:

Product Line

A group of related products marketed under a single brand name that serves a particular market segment or fulfills a specific customer need.

Product Class

A category that groups products based on their function, consumer perceptions, or attributes, such as electronics or household goods.

Product Form

Pertains to variations of a product within the product class.

Solar Rechargeable Batteries

Batteries that can be recharged by converting sunlight directly into electrical energy through photovoltaic cells.