Customer Perceptions of Responsiveness Are Directly Influenced by Interactions With

question 23

Multiple Choice

Customer perceptions of responsiveness are directly influenced by interactions with:

• A)sales people
• B)marketers
• C)frontline personnel
• D)staff personnel
• E)boundary spanners

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Definitions:

Maintenance

The ongoing process of preserving or sustaining a desired level of efficiency or condition in a system, machine, or one's health.

Cardiovascular Health

Refers to the health of the heart and blood vessels, which can be maintained or improved through lifestyle choices such as diet, exercise, and avoiding tobacco.

Vigorous Running

Intense running activity that significantly raises heart rate and energy expenditure, contributing to cardiovascular fitness.

Brisk Walking

A moderate-intensity aerobic activity characterized by walking at a faster pace that increases heart rate while improving cardiovascular health.