Why Are Customer Satisfaction and Operational Efficiency Considered to Be

question 42

Multiple Choice

Why are customer satisfaction and operational efficiency considered to be 'two sides of the same coin'?

• A)They must be balanced against one another.
• B)When one is great, so is the other.
• C)They increase the company's earnings.
• D)Both add to the cost of providing services.
• E)Both involve marketing and not operations departments.

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Definitions:

Human Resource Management

The strategic approach to the effective management of people in an organization, in a way that can help their business gain a competitive advantage.

Organisational Mission

A statement that defines the purpose, goals, and values of an organization, guiding its strategic direction and decisions.

Energetic Workforce

A group of employees who demonstrate vitality, enthusiasm, and a high level of activity in their work.

Sex Discrimination Act

Legislation in various jurisdictions designed to prevent discrimination based on sex or gender, particularly in the workplace and education.