All of the Following Help a Service Organisation to Increase

question 40

Multiple Choice

All of the following help a service organisation to increase the level of responsiveness to its customers EXCEPT:

• A)telling customers exactly when service will be performed
• B)being willing to help customers whenever possible
• C)trying to instil confidence in customers
• D)matching competitors' levels of service whenever possible
• E)giving prompt service to customers

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Definitions:

Abdominal Binder

A wide compression belt that encircles the abdomen to provide support and reduce pain or swelling after surgery or injury.

Edema

Swelling caused by excess fluid trapped in the body's tissues, often affecting the extremities like hands, arms, feet, ankles, and legs.

Skin Assessment

A thorough evaluation of the skin to identify any conditions, diseases, or abnormalities, often conducted by healthcare professionals.

Hyperemia

An increase in blood flow to different tissues in the body, often resulting in redness and warmth.