Factors Known to Influence Satisfaction Evaluations, Directly or Indirectly, Include

question 15

Multiple Choice

Factors known to influence satisfaction evaluations, directly or indirectly, include consumers' attributions to unexpected events.Which of the following is one of the three types of attributions?

• A)Casual attribution
• B)Total attribution
• C)Stable attribution
• D)Causal attribution
• E)Equitable attribution

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Definitions:

Supplies

Items used in the operations of a business, usually not directly part of the finished product but necessary for production or administrative tasks.

Spending Variance

The difference between the actual amount of money spent and the budgeted or expected amount in cost accounting, often related to manufacturing costs.

Supplies Costs

The amount spent on obtaining various materials and goods necessary for the operation of a business.

Occupancy Expenses

Costs associated with occupying a physical space or property, including rent, utilities, property taxes, and maintenance costs.