Which of the Following Is NOT a Dimension of SERVQUAL

question 11

Multiple Choice

Which of the following is NOT a dimension of SERVQUAL?

• A)Tangibles
• B)Fairness
• C)Reliability
• D)Assurance
• E)Empathy

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Definitions:

T-Bills

Short-term debt securities issued by the U.S. Treasury to finance government spending, seen as low-risk investments.

Market Portfolio

A theoretical bundle of investments that contains all available assets in the market, representing the entire investment universe at a given time, used in financial theory to model returns.

Jensen's Measure

A performance evaluation tool that measures the excess return a fund generates over its expected return, given its risk level.

Risk-Free Return

The return on an investment that is guaranteed not to result in any loss, often associated with government securities.