Which of the Following May NOT Be a True Statement

question 39

Multiple Choice

Which of the following may NOT be a true statement?

• A)During service encounters, when something unexpected happens consumers spontaneously infer or attribute blame.
• B)When consumers attribute the blame to the firm rather than to themselves, they are more likely to complain.
• C)When the problem is perceived as a matter under the control of the customer, the complaint behaviour increases.
• D)When the problem is perceived as a matter under the control of the firm, the complaint behaviour increases.
• E)Westerners typically underestimate situation conditions as a cause for a person's behaviour.

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Definitions:

Price

The amount of money required to purchase a good or service.

Marginal Costs

The change in total costs that arises when the quantity produced is incremented by one unit; it is the cost of producing one more unit of a good.

Potential Customers

Individuals or businesses that have not yet purchased but have shown interest in a company's products or services.

Expected Profit

The anticipated financial gain from an investment or business activity, considering possible risks and rewards.