Arrange the Following Steps in Setting Customer-Defined Standards in Chronological

question 71

Multiple Choice

Arrange the following steps in setting customer-defined standards in chronological order.
1) Translate customer expectations into behaviours
2) Set key performance indicators
3) Provide feedback to employees
4) Determine customer expectations for each service encounter

• A)1, 2, 3, 4
• B)2, 1, 3, 4
• C)4, 1, 2, 3
• D)4, 1, 3, 2
• E)1, 4, 3, 2

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Definitions:

Position of Influence

A role or status that allows an individual to have an effect on the actions, behavior, or opinions of others.

Transactional Leader

A leadership approach based on transactions or exchanges between leaders and followers, involving rewards for achievements and penalties for failures.

Sales Goals

Specific objectives set for a sales team or individual salesperson to achieve within a certain timeframe.

Empowering Leadership

A behavioral type of leadership that empowers leaders to help develop the individual skills and abilities of their followers. Also known as “SuperLeadership”.