The SERVQUAL Dimension of Empathy Includes

question 1

Multiple Choice

The SERVQUAL dimension of empathy includes:

• A)individual attention
• B)convenient operating hours
• C)personal attention
• D)specific customer needs
• E)all of the above

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Definitions:

Empirical Validation

The process of testing the effectiveness and reliability of a treatment or intervention through observation, experimentation, and analysis of empirical data.

Early Experiences

Events and influences occurring in the beginning stages of life that shape an individual's development, personality, and behavior.

Problem-Specific Techniques

Strategies or interventions designed to address specific problems, tailored to the individual needs of a client in therapy.

Positive Therapeutic Relationship

The beneficial bond between a therapist and a client which is critical for effective therapy, characterized by mutual respect, trust, and understanding.