To Build a Service Satisfaction Information System, Ongoing Research Through

question 17

Multiple Choice

To build a service satisfaction information system, ongoing research through portfolio of research approaches has been recommended.Such research approaches may NOT involve:

• A)analysis of customers complaints
• B)post-transaction surveys
• C)ongoing survey of account holders
• D)employee surveys
• E)internal sales record analysis

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Definitions:

Eclectic Approach

An approach in psychology that combines theories and methodologies from different schools of thought to address psychological issues more effectively.

Client-Centered Therapy

A humanistic therapy, developed by Carl Rogers, in which the therapist uses techniques such as active listening within a genuine, accepting, empathic environment to facilitate clients’ growth. Also called person-centered therapy.

Psychotherapy

A form of treatment for emotional and psychological disorders that involves talking with a therapist to resolve problematic behaviors, beliefs, feelings, and relationship issues.

Placebo Effect

Improvement in a patient's condition resulting from the mere expectation of treatment and not the treatment itself.