________ ________ Must Address Three Critical Questions

question 25

Multiple Choice

________ ________ must address three critical questions.

• A)Value creation
• B)Strategy development
• C)Multichannel integration
• D)Information management
• E)Performance assessment

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Definitions:

Emotional Intelligence

The capability to recognize, understand, manage, and use one’s own emotions in positive ways to communicate effectively, empathize with others, overcome challenges, and defuse conflict.

Human Skills

Relates to the interpersonal and communication abilities that enable individuals to work well with others, essential for leadership and teamwork in any organization.

Communicative Skills

The ability to convey or exchange information effectively, whether through speaking, writing, or another form of communication.