The SERVQUAL Dimension of Empathy Includes

question 1

Multiple Choice

The SERVQUAL dimension of empathy includes:

• A)individual attention
• B)convenient operating hours
• C)personal attention
• D)specific customer needs
• E)all of the above

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Definitions:

Coca-Cola

A multinational beverage corporation known for its flagship product, a carbonated soft drink named after the brand.

Inferior Good

A category of product that sees a decline in demand when consumer income rises.

Inversely Related

A term describing two variables that move in opposite directions; as one increases, the other decreases.

Inferior Good

A type of good for which demand decreases as the income of individuals increases, inversely related to the financial well-being of the consumer.