The Expected Profit Over the Projected Time of the Relationship

question 21

Multiple Choice

The expected profit over the projected time of the relationship with a customer is called customer ________.

• A)profit projection
• B)value index
• C)lifetime value
• D)lifetime profitability
• E)churn

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Definitions:

Downsizing

The process of reducing the size of a company's workforce to improve its efficiency and reduce costs, often leading to layoffs.