Having Details of Regular Customers in the Firm's Database Offers

question 4

Multiple Choice

Having details of regular customers in the firm's database offers opportunities to:

• A)reduce operating costs
• B)increase purchases
• C)have lower maintenance costs
• D)cross-sell other company services
• E)a and c

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Definitions:

Written Letters

A method of communication involving the sending of messages or information through physically written or printed text.

Reference

A recommendation or information provided by a person or source, vouching for the qualifications, character, or background of someone.

Behavioural Description Interviews

Behavioural Description Interviews are a type of job interview technique where candidates are asked to describe past behavior in specific situations to predict future performance.

Hypothetical Situations

Imagined scenarios used for problem-solving exercises, planning, or evaluating potential outcomes and responses.