Why Should Managers Think Carefully About Operational Elements Such as Speed

question 13

Multiple Choice

Why should managers think carefully about operational elements such as speed, quality and physical features of its services when targeting customers?

• A)They need to convince customers of the services' quality.
• B)They need to focus on their operations, not on customers.
• C)They need to target customers who match the firm's capabilities.
• D)They need to figure out how all customers can be a good fit with the firm's capabilities.
• E)They need to figure out how they can serve all customers equally well.

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Definitions:

Sociocultural Context

The environment that includes social and cultural factors influencing individual behaviors, beliefs, and interactions.

Psychopathology

The examination and analysis of psychological disorders, focusing on their symptoms, origins, and methods of care.

Constructivist Therapies

Psychological treatment approaches that emphasize the active role of the client in constructing their reality and solving problems.

Solution-Oriented Therapist

A therapist who focuses on finding practical solutions to clients' problems rather than focusing on the problems themselves.