Research Suggests That Many Dissatisfied Customers Never Complain but Simply

question 57

Essay

Research suggests that many dissatisfied customers never complain but simply defect to a competition.What are the management implications of this finding and how might managers try to minimise such defections?

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Definitions:

Credit Balance

The amount of money in a financial account that is available for the account holder to use.

Nonsufficient Funds Check

A written check that a bank returns without processing because the account holder does not have enough funds to cover the amount.

Families of Deceased Patients

Relatives or close ones affected by the loss of a patient, often requiring special consideration and support from healthcare providers.

All of the Above

A phrase used in multiple-choice tests or discussions to indicate that all listed options are correct or applicable.